Frequently Asked Questions
ORDERS & SHIPPING
Do you charge sales tax?
Millennium Tanning charges sales tax in every U.S. state except those that do not have a sales tax: Alaska, Delaware, Montana, New Hampshire and Oregon
* Free Shipping Disclosure
Free shipping is offered within the United States with limitations to the states of Alaska & Hawaii which lie outside the contiguous United States.
How will I know when my order has been shipped?
Millennium Tanning will email a Shipment Confirmation that details your order and shipment date.
How can I track my order?
We provide tracking information in your shipment confirmation email that is sent out once your item has been shipped. If you did not receive or accidentally deleted your shipment confirmation email, please contact us
How long will it take for my order to arrive once it's shipped?
Delivery time will depend upon the shipping method, but non-bulk orders should arrive within 3-4 business days from the order being placed.
Why can’t I place an international order?
Millennium Tanning does not ship products internationally.
RETURNS & REFUNDS
How do I start a return?
Make sure you have your order number and contact Customer Service.
I used PayPal to make my purchase, and have since returned an item, why haven't I been refunded?
At Millennium Tanning, all refunds are issued within 2 business days of the return reaching our warehouse. If you haven’t received your refund back from PayPal it may be because you used a credit card to make your payment. PayPal states on their site that it can take up to 30 days for the refund to appear on your statement. Please be patient, if you have additional questions feel free to contact the PayPal help department online at https://www.paypal.com/selfhelp/home.